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Origins Event Reg Rant.
May. 12th, 2009 11:32 pmOK I'm sure others are posting similar complaints on their blogs today, and I'm occasionally one to beat a dead horse. I mean I don't want to get off on a rant here, but...
HOW HARD CAN IT POSSIBLY BE TO GET AN EVENT REGISTRATION SYSTEM THAT WORKS?!?!?!
Especially when it's like, I dunno one of your major functions for the annual convention. Really I know working with gamers is like herding cats, but what percentage of your customers are IT geeks that are REALLY turned off by things not working smoothly? Folks who then rightly or wrongly think they could do it better and get angered and eventually vote with their feet?
I mean c'mon are they just not willing to spend the cash? Or is it that this is mainly done with volunteer support? What gives. Every year we go through this, every year they promise "We'll fix it next year" and it never does... It should not have taken me 4hrs to try to check out only to have things freeze and make me now scared what happened to my first pass of CC info. It finally did go through, giving me a receipt which I can use to raise hell when things are oversold like I'm betting they will be as a result, but it was just painful.
HOW HARD CAN IT POSSIBLY BE TO GET AN EVENT REGISTRATION SYSTEM THAT WORKS?!?!?!
Especially when it's like, I dunno one of your major functions for the annual convention. Really I know working with gamers is like herding cats, but what percentage of your customers are IT geeks that are REALLY turned off by things not working smoothly? Folks who then rightly or wrongly think they could do it better and get angered and eventually vote with their feet?
I mean c'mon are they just not willing to spend the cash? Or is it that this is mainly done with volunteer support? What gives. Every year we go through this, every year they promise "We'll fix it next year" and it never does... It should not have taken me 4hrs to try to check out only to have things freeze and make me now scared what happened to my first pass of CC info. It finally did go through, giving me a receipt which I can use to raise hell when things are oversold like I'm betting they will be as a result, but it was just painful.
